About us
Bright Tams Consult, we specialize in transforming hotel teams into world-class service professionals. Based in Lagos, Nigeria, our mission is to help hospitality businesses across Africa raise their service standards, improve guest satisfaction, and build a culture of excellence.
Our Story
Transforming hotel teams across Africa through practical, professional training.
Founded by Bright Tams, a hospitality consultant and guest experience strategist, we deliver practical, hands-on training tailored to the real-life needs of front-line staff, supervisors, and hotel management teams. Our signature approach combines international best practices with local insights to ensure hotels not only meet but exceed guest expectations.
From front desk etiquette and housekeeping standards to emotional intelligence and service recovery, we cover every touchpoint that influences the guest journey. With our support, hotels create consistent, high-quality service experiences that increase guest retention and positive reviews.
At Bright Tams Consult, we don’t just train — we partner with you to build a hospitality culture that speaks excellence, every time.
5
36
64
The Goal
Our Mission
At Bright Tams Consult, our mission is to empower hotel teams with practical skills, professional discipline, and a guest-first mindset that transforms service delivery into unforgettable hospitality experiences. We are committed to raising the standard of hotel training in Nigeria and across Africa by providing impactful, hands-on coaching that builds confident staff and delighted guests.
The Outlook
Our Vision
To become Africa’s leading hospitality training and consulting brand, known for shaping hotel staff into world-class service professionals and driving a culture of excellence, warmth, and consistency in the hospitality industry.
The Team
Meet Our Team
Bright Tams
Lead Consultant & Hospitality Trainer.
Bright Tams is the founder and lead trainer at Bright Tams Consult. With a passion for excellence in guest service, he brings deep insight, field-tested techniques and a strategic approach to hospitality training. He focuses on aligning hotel teams with international standards while adapting training to the realities of the local market.
Esther Larry
Leadership & Management Development Coach
Esther is a transformational coach with deep experience in hotel team leadership and management performance. Her sessions focus on improving team motivation, strategic thinking, and service delivery from the top down.
Emmanuel Michael
Housekeeping & Room Standards Trainer.
Emmanuel Mark is a seasoned housekeeping professional with over 10 years in top hospitality environments. His focus is on elevating room preparation, hygiene compliance, and staff discipline. Emmanuel ensures hotels present the cleanliness and comfort guests remember.
Giving Back